Salesforce Trailblazer: John Knight
Salesforce Trailblazer Series Intro
As part of this blog, I hope to invite many Salesforce Trailblazers to share their unique and sometimes unexpected stories. This new blog category seems the perfect place to introduce myself more fully.
To start with, this is my “internet face”.
This photo has been my universal public profile picture for the last few years and might be due for an update!
Where I Came From
I have had a non linear path to my current role as a Salesforce Administrator at NCR. When I was applying for college, I thought I wanted to be a biomedical engineer. I have type one diabetes, so I thought there could be nothing better than pushing medical technology further.
When I started my freshman year of college, my declared major was Mechanical Engineering at Colorado State University.
I was stronger in Physics than Chemistry, so engineering seemed a good foundation for a biomedical career.
By the time I graduated, I had changed my declared major 3 more times and ended up with a Bachelor of Arts in Biblical and Theological Studies from Covenant College. I didn’t know what I wanted to do with (or despite!) my degree, but I did know that a Bachelor of Arts degree would lay a foundation of studying, communicating, and thinking that would benefit any career.
After college, I landed in a couple different technology & IT roles where I became proficient in the fundamentals of troubleshooting, leveraging knowledge base articles, and studying for certifications.
While working as a Systems Administrator at a managed services provider, UTG, I became aware that working with the Salesforce platform could be it’s own career, and I jumped at the opportunity to implement Salesforce internally for the company, thus beginning my Salesforce journey.
My Salesforce Journey
My first task with Salesforce was to develop a sales process to measure and improve the sales pipeline from first touch to new agreement.
I had the privilege of working with an experienced technology sales consultant, Jim Kinnier with e5 Sales Group, to develop the process and customer journey from a strategic perspective. Once the process was defined from a strategic perspective, I was able to design and implement technology to support the process leveraging the Salesforce Sales Cloud.
Wrapping up the initial Salesforce implementation opened up the opportunity to work with LifeWorks (now LifeWorks by Mornea Shepell) on a large project moving two Microsoft Dynamics databases into an existing Salesforce instance.
The intensity and breadth of this project along with some self study gave me the experience needed to pass the Salesforce Certified Advanced Administrator exam on the first try! (Recommendations here if you are looking to earn this certification)
After the project migrating two Dynamics databases, I joined NCR as a Salesforce Administrator. As of the time of this writing, this is a new role where I am learning a lot and meeting so many great trailblazers in the Salesforce Ohana.
One opportunity I’ve particularly enjoyed working at NCR as a large corporation is the ability to meet other Salesforce Ohana with all sorts of backgrounds and current roles. This picture is from our inaugural monthly Salesforce Ohana Lunch:
Also, in my new role at NCR, I’ve especially been enjoying work-life balance that allows the bandwidth to give back to the community through tutorials on this blog and answering questions on the Salesforce Success Community. Remember my “internet face”?
It’s been a privilege to learn from the other answer leaders, start to know their faces by name, and connect individually with many on LinkedIn!
Where I Am Going
For a while, I had this pyramid set as my desktop background (click, right click, save-as, if you want it!) as a constant reminder of the big picture. While I’m currently “side tracked” from this pyramid studying for the Sales Cloud Consultant certification, this is my long term goal from a technical perspective.
While I continue to pursue technical knowledge and certifications, I also want to give back to the community as much as I can and support and encourage everyone in the Salesforce Ohana.
John Knight on Social:
Salesforce Customer Success: https://success.salesforce.com/profileview?u=0053A00000CNL4KQAX
Website: https://johnknight.tech (This one!)
Would you like to share your trailblazer story on the JohnKnight.Tech blog? Reach out to me any method mentioned above!